A - Z of FREQUENTLY ASKED QUESTIONS
APPROVED SCALES
Trade Approved (or Trade Stamped) and None Approved (or None Trade).
If your scale is used to determine the weight of goods and that weight forms the basis of an exchange of money (or moneysworth) this is classed as Trade use and it is a legal requirement to use a Trade Approved scale. (Since 2003 medical scales were brought under the same legal control and must be of an approved type).
Where scales are used to determine the weight of goods purely for your own use or in a production process for example, these are None Trade applications because money is not being exchanged and you can use a None Trade scale.
Trading Standards Officers have powers to inspect weighing equipment used in controlled applications and as the legal obligation is on the user of the scale, it is important that you are using the correct equipment. If you are unsure about the type of equipment to use we will be happy to advise. For more information you can also contact your local Trading Standards Department.
BATTERY CARE
Over time alkaline batteries are prone to leaking a caustic agent that can cause respiratory, eye and skin irritation. Once a leak has formed it can also lead to permanent damage of the device. Points to remember about battery care include:-
* Do not attempt to recharge alkaline batteries
* Do not mix battery types in the same device
* Replace all of the batteries at the same time
* Store batteries in a dry place
* Remove batteries for storage of devices.
CALIBRATION
Calibration is the procedure of testing a scale and recording the results of the test in a consistent and recognisable way.
At Proweight we calibrate scales in accordance with the UK Weighing Federation Code of Practice using weights traceable to national standards. We have in house facilities for design, build, repair and calibration and our weights (up to 10 tonne) are tested on a regular basis by the Local Authority.
DATA SECURITY
We only store the data you provide when you set up your account, that is, your name, company, address, email and telephone number. Please ensure that the data you provide is accurate and up to date in case we need to contact you about your order.
No payment details of any kind are stored on the Proweight website as payment is handled by Sagepay, a well known, secure third-party payment provider (see Card Payment Security).
We do not share data with any third parties and we can delete your account data at any time if you would prefer - just contact us.
DELIVERY
Delivery is £4.95 per order and is added at the checkout.
The majority of our orders are sent on a Next Day service and deliveries are generally made Monday - Friday 8am - 6pm (excluding public holidays).
We cannot control individual delivery times, however, most carriers now attempt to deliver at least twice and will always leave details of what to do if you are out. A signature will be required as proof of receipt for tracking purposes.
MARKETING EMAILS
The only emails you will receive from us are the ones generated in response to your account creation, orders and enquiries. We respect your privacy so we will only send marketing emails to customers who have opted into our newsletter mailing list.
OVERSEAS ORDERS
Apart from the Proweight Batch Weigher, which we design and build to order, we do not supply goods outside of the UK mainland. Not only are carriage charges higher but more importantly, it can affect the level of after sales support we can provide. If there is a particular product you are interested in, we will be happy to provide contact details for overseas distributors wherever possible.
PAYMENT
All card payments are handled by Sagepay - a well-known and secure, third party payment provider. No payment details are collected or stored by this website so if there are any problems with your card payment please contact your card issuer for assistance as we will be unable to help you.
PAYMENT - CARD SECURITY
We participate in the MasterCard SecureCode and Verified by Visa payment security schemes. These schemes are aimed at protecting online payments over the web by ensuring that your card is not being used by someone else. These services have been introduced by Mastercard/Maestro and Visa in conjunction with the issuing banks.
If the card you are using is part of the scheme, when you have entered your card details on the payment page you may be taken to a page hosted by your card issuer and asked to participate in this additional security process.
You can register your card by going directly onto your Card Issuer's website and searching for either Credit Card Security or 3D Secure. You can also contact your card issuer directly for more advice on registering.
PRICES
Prices may change without notice so always ensure that you have checked out the latest prices on our website.
PUBLIC SECTOR PURCHASING
If you are interested in our products but cannot purchase online just contact us and will organise delivery and payment in whichever way is most convenient for you.
STOCK AVAILABILITY
Delivery of most products usually takes around 7 working days from receipt of order and cleared payment. If delivery is likely to take longer, we will email you with an estimated delivery period so that you can decide how to proceed.
You can of course contact us before ordering and we will be happy to check and advise you of current stock positions on your chosen items.
TELEPHONE ORDERS
If you prefer, you can telephone, fax or email your order through to us and payment can be made over the telephone using your credit or debit card.
VALUE ADDED TAX
VAT is currently charged at 17.5% and is added at the checkout.
